Terms and Conditions.

Booking and Waiting Time:

We will wait for a maximum of 10 minutes at the designated pick-up location. After this time, if the passenger fails to show up, it will be considered a “no Show” and subject to cancellation charges.

Pets Policy:

Unless they are service animals, we do not permit pets in our vehicles unless they are properly secured in a pet crate. We prioritise the safety and comfort of all our passengers.

Out-of-Area Trips:

For trips outside our regular service area, payment may be required upfront. This policy ensures a seamless and efficient service for both parties involved.

Airport Pickups:

For airport pickups, a complimentary waiting time of 45 minutes is included in the price, starting from the scheduled landing time. After the initial 45 minutes, an additional charge of £5 per every 15 minutes or part thereof of waiting time will apply. It is essential to provide accurate flight details while making the booking to ensure our drivers are informed of any delays or changes.

Fixed Price Agreement:

We may offer a fixed price fare agreement from time to time. A fixed price fare will be determined and agreed upon at the time of booking. The fixed price will remain valid for the agreed journey and is not subject to change, regardless of any unforeseen circumstances or changes to the route.

Zone Charging:

We operate a Zone-based charging system when your journey is less distance than we have travelled to collect you. Fares will be charged from the base address, which is defined as the starting point of the journey. Zone pricing will be clearly communicated to the passenger while booking.

Cancellation and Refunds:

Cancellations made within a specified timeframe may be subject to cancellation fees. Please refer to our website or contact our customer services for more details.

Passenger Conduct:

We expect all passengers to behave in a respectful and considerate manner towards our drivers and other passengers. Any form of abusive or inappropriate behaviour will not be tolerated and reported to the police.

Liability:

While we take every precaution to ensure a safe and secure journey, we are not liable for any loss, damage, or injury that may occur during the course of the trip.

Appointments & Timed arrivals:

We will not accept any responsibility for late arrival at appointments or for trains missed when you have left less than a minimum of 30 mins time between the planned arrival time and your appointment or train departure time.

Delays and Force Majeure:

In cases of unforeseen circumstances, including but not limited to traffic congestion, road closures, or extreme weather conditions, we shall not be held responsible for any resulting delays.

Privacy:

We respect your privacy and handle all personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for more information.

Feedback and Complaints:

We value your feedback and strive to continuously improve our services. If you have any complaints or suggestions, please contact our customer service team, and we will address them promptly.

Amendments:

These terms and conditions are subject to change without prior notice. The updated version will be available on our website. By booking our services, you acknowledge and agree to abide by these terms and conditions.

App Bookings:

Bookings made on our app are subject to a booking fee per booking as outlined in the table below.

	Mon – Sat 0700 – 0000	Mon – Sat 0000 – 0700	All day Sun & Bank Hols	Xmas, Boxing & New Years Day
Std Car	20p	30p	30p	40p
6-Seater	30p	40p	40p	50p

While we do endeavour to fulfil all app bookings, however, your booking may be cancelled due to no availability, and this will be communicated to you via the app as well as text message.

We do not accept any liability for bookings that have failed due to errors with the app that is managed by a third party on our behalf. Any errors or continued issues should be reported to our office along with any booking confirmation and booking reference number so that these can be raised with the third-party tech team.

App Pending Payments:

When a booking is pre-paid via the app a pre-authorisation is made on the card ring fencing the funds for the journey. These funds will then be finalised at the end of the journey and any extra will be taken or in the event of it becoming less a refund will be made.

Frequently Asked Questions (FAQs).

1. How do I book a taxi with KLA Taxis?
You can book a taxi with us through several options:

• • Phone: Call our booking line at 01386 362007.
  • Website: Use our online booking form on www.klataxis.co.uk.
  • Mobile App: Download the KLA Taxis app from the App Store or Google Play for a fast and convenient way to book your ride.
  • In Person: Flag down one of our taxis at designated taxi ranks or on the street.

2. Do you offer airport transfers?
Yes, we provide reliable and punctual 24/7 airport transfer services to and from all major UK airports. Pre-book your ride to ensure a stress-free journey. We also monitor your flight status to adjust for any delays.

• 3. What payment methods do you accept?
  We accept the following payment methods:
  • Cash
  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Contactless Payments
  • Mobile Payments (Apple Pay, Google Pay)
  • Corporate Accounts (for businesses with an account set up)

4. Are your drivers licensed and insured?
Yes, all KLA Taxis drivers are fully licensed and insured in accordance with UK regulations. They have undergone background checks (DBS) and comprehensive training to ensure your safety and comfort.

5. Do you offer wheelchair-accessible vehicles?
No, we currently do not offer wheelchair-accessible vehicles. We are looking at adding some to our fleet shortly.

6. Can I pre-book a taxi for a specific time?
Absolutely! You can pre-book your taxi for any time, whether it’s for early morning trips, school runs, or a ride home after a night out. Simply specify the date and time during the booking process.

7. What areas do you serve?
-We primarily operate in Evesham and Pershore, but we also offer long-distance services and airport transfers across the UK. If you’re unsure if we serve your area, feel free to contact our support team.

8. What if my taxi is late or doesn’t arrive?
We strive to be punctual with all bookings. In the rare case of a delay, our dispatch team will inform you as soon as possible, and we’ll make alternative arrangements if necessary.

9. Do you offer corporate or business accounts?
Yes, KLA Taxis offers corporate accounts for businesses that need regular taxi services. Benefits include priority booking, detailed invoicing, and discounts for frequent use. Contact us to set up an account.

10. Can I request a specific driver?
If you’ve had a great experience with one of our drivers, you can request them for future rides. However, please note that availability may vary, especially during peak times and we are unable to guarantee that it will be the requested driver.

11. How do I cancel or amend my booking?
You can cancel or amend your booking via our app or by calling our support line at 01386 632007. Please give us as much notice as possible to avoid any cancellation fees.

12. What are your operating hours?
KLA Taxis operates seven days a week, there may be public holidays where we are not open, but these are advised in advance. Our opening times are on our website.

13. Do your drivers offer meet-and-greet services at airports?
Yes, we offer a meet-and-greet service at all UK airports. Our driver will wait for you in the arrivals hall with a sign displaying your name. This service is perfect for hassle-free airport pickups. Request this when booking additional car park fees will apply.

14. Do you offer fixed rates or metered fares?
We offer both fixed rates for specific journeys (like airport transfers) and metered fares for regular rides. You can get an estimate when booking through our app or website.

15. Is tipping the driver mandatory?
Tipping is not mandatory but is always appreciated if you’ve had a great experience with your driver.

16. Do you offer receipts?
Yes, we provide receipts for all journeys. If you pay via our app or online, an electronic receipt will be emailed to you. For cash or card payments made directly to the driver, you can request a paper receipt at the end of your trip.

17. Can I get a VAT receipt?
No, our drivers are all self-employed and therefore there is no VAT on the fare. Account customers are charged VAT from the company, and this is claimable via the Invoice.

18. How do I provide feedback or make a complaint?
We value your feedback! If you have any comments or complaints, please contact our customer service team at bookings@klataxis.co.uk or 01386 362007 or leave feedback through our mobile app or Google reviews.

19. Do you offer child seats?
No, we do not provide child seats. We can provide a booster seat if requested when you book.