Lost Property Policy.

Reporting Lost Property:

If you have lost an item during your journey with our company, please report it as soon as possible. Contact our team via phone or email to provide details about the lost item(s) including a description and the date of the journey. We are here to help but cannot guarantee that a driver has your property or can immediately deliver it to you. Please remember that many other passengers will use the same vehicles in the same day.

Retrieving Lost Property:

Our team will make every effort to locate and return lost items to their rightful owners. If our driver has your property and you would like it returned to you directly a fee will be charged based on the fare from the driver’s current location and the destination.

Collection Procedure:

If we or our driver let you know that your item has been handed into our office, you will need to give us an accurate description of the item and the journey you made before making arrangements to collect it. You will also need to bring one of the following identification documents at the time of collection.

  • Driving Licence
  • Passport
  • National ID Card

You must sign for the items claimed, and we will record your details in the Property Found Register.

You may collect your property during office hours, Monday to Friday 09:00 – 17:00 and at weekends by prior appointment.

Storage Period:

Found items will be stored for a period of 28 days from the date of reporting. It is important to contact us promptly to increase the chances of retrieving your lost item.

Items we cannot store:

If we are required to store your item in accordance, for safety and security reasons we follow these guidelines on the storage and handling of certain items.

  • Perishable food and drink will be disposed of.
  • Tinned or dried foods may be transferred to a food bank.
  • Unopened alcohol may be donated to charitable local events as raffle prizes.
  • Medicines and/or prescribed drugs will be safely disposed of.
  • Un-prescribed drugs or associated paraphernalia will be reported to the police.
  • Any knifes, weapons or illegal items will be reported to the police.
  • Credit/Debit Cards will not be held for longer than 24 hours and are shredded and disposed of securely after this time.
  • Passports will be returned to the issuing office after 24 hours.
  • Driving Licences will be returned to the DVLA after 24 hours.

Disposal of Unclaimed Items:

If a lost item remains unclaimed after the storage period has expired, we reserve the right to dispose of it as follows.

  • Cash – Unclaimed cash will be donated to a charity of our choice.
  • Recyclable items – will be donated to a charity of our choice.
  • Laptops/ mobile phones – will be handed into the police due to the potential security risks associated with personal data.

Lesser value items that do not fit into a category above, or appear damaged or soiled, will be disposed of via general waste.